Help Center

Help Center

Everything you need to know about HydroSwift

Product Questions

What is the HydroSwift Cordless Portable Pressure Washer?
It's a cordless, battery-powered portable pressure washer that lets you clean anywhere — no hose or power outlet required. Just drop the intake hose into any water source (bucket, lake, pool) and start spraying. Perfect for cars, bikes, RVs, camping gear, patios, boats, pets, and more.
What models are available and what are the prices?
We offer three power levels:

300 PSI — $34.99 — Light cleaning: bikes, garden furniture, shoes
500 PSI — $44.99 — All-purpose: cars, patios, grills, boats (most popular)
1000 PSI — $54.99 — Heavy-duty: driveways, decks, RVs, stubborn grime
Which model should I choose?
For most people, the 500 PSI ($44.99) is the best choice — it handles 90% of everyday cleaning jobs like car washing, patio furniture, and grills. Choose the 300 PSI if you only need light rinses, or the 1000 PSI if you're tackling driveways, decks, or caked-on grime.
What's included in the box?
Each HydroSwift comes with the pressure washer unit, rechargeable battery, USB-C charging cable, intake hose, multiple nozzle spray patterns, built-in water filter, and a user manual.
How long does the battery last?
You can expect roughly 20–40 minutes of continuous use per charge, depending on the PSI setting. Lower pressure = longer runtime. The battery charges via USB-C, so you can carry a power bank for extended outdoor use.
What water sources can I use?
Any standing water source works — a bucket, cooler, lake, river, pool, or rain barrel. Just place the intake hose in the water and you're good to go. No garden hose hookup needed.
What can I clean with it?
Cars, trucks, bikes, motorcycles, RVs, boats, jet skis, patios, decks, driveways, outdoor furniture, grills, windows, camping gear, muddy pets, garden tools — basically anything that needs a thorough spray-down.

Shipping

How long does shipping take?
Orders are processed within 1–3 business days. US delivery takes 5–10 business days. International delivery takes 10–20 business days. You'll receive a tracking number via email once your order ships.
Is shipping free?
Yes! We offer free shipping on all orders within the United States. International shipping rates are calculated at checkout based on your location.
Do you ship internationally?
Yes, we ship worldwide. International orders typically arrive in 10–20 business days. Shipping costs are calculated at checkout. Please note that customs duties or import taxes may apply depending on your country — these are the buyer's responsibility.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number and link. Click the link to see real-time delivery updates. Can't find it? Email us at support@gethydroswift.com with your order number and we'll help.
My order hasn't arrived yet. What should I do?
First, check your tracking link. If it's been more than 10 business days (US) or 20 business days (international) since your order shipped, email us at support@gethydroswift.com with your order number. We'll investigate and make it right with a replacement or full refund.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused and in their original packaging. Email us at support@gethydroswift.com with your order number, and we'll send you a prepaid return label.
How do I start a return?
Email support@gethydroswift.com with your order number and the reason for your return. We'll send you a prepaid return label. Ship the item back in its original packaging, and your refund will be processed within 5–7 business days after we receive it.
Can I exchange my order for a different model?
Absolutely! Email us at support@gethydroswift.com with your order number, and we'll arrange an exchange for a different PSI variant.
How long do refunds take?
Refunds are processed within 5–7 business days after we receive the returned item. The refund will be credited to your original payment method. Depending on your bank, it may take an additional few days to appear on your statement.

Warranty & Troubleshooting

Does the HydroSwift come with a warranty?
Yes! Every HydroSwift comes with a 1-year limited warranty covering defects in materials and workmanship under normal use. Physical damage, misuse, and unauthorized modifications are not covered.
My HydroSwift isn't working. What should I do?
Try these steps first:

1. Make sure the battery is fully charged (solid LED = full charge)
2. Check that the water intake hose is fully submerged
3. Ensure the nozzle is properly attached and not clogged

Still not working? Email support@gethydroswift.com with your order number, a description of the issue, and photos/video if possible. If it's a defect, we'll send a free replacement.
How do I make a warranty claim?
Email support@gethydroswift.com with your order number and photos showing the issue. Our team will review your claim and, if it qualifies, arrange a replacement at no cost to you.

Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with SSL encryption.
Is my payment secure?
Yes. Our store uses Shopify's PCI-compliant checkout with SSL encryption. Your payment information is never stored on our servers.

Still have questions?

Our team is here to help!

support@gethydroswift.com

Monday–Friday, 9 AM – 5 PM EST

We typically respond within 24 hours